FREQUENTLY
ASKED QUESTIONS
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FREQUENTLY
ASKED QUESTIONS
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Q: What are Home Care Services? A: The term 'home care services' refers to many different services for different levels of need. They can include companion or homemaker services such as grocery shopping, light housekeeping, running errands, reading aloud, meal preparation, transportation and medication reminders. They can also include 'personal care services' such as assistance with hygiene, toileting and bathing.
Q: What are the
benefits of hiring from Special Care?
A: If you
choose to hire a home caregiver through our company, you will be working
with a state licensed and insured company that has been serving the
community since 1982. We will refer
a
caregiver and help you
coordinate your visits. We interview, screen, verify credentials, run police
checks, update documents, keep close communication with you for your
satisfaction , refer replacement or fill in caregivers if needed .With this
arrangement, you will be freed from administrative and other
responsibilities involved in hiring a worker directly.
Q: What type of
screening does the agency perform?
A: Criminal
background check, previous employment verification and personal reference
verification, one-on-one
interview, skills testing, TB test, and Child Abuse Check and much more
Please note other screening methods listed on this site.
Q: How long will I wait for service after placing my request?
A: You tell
us the date you want care to start. That date is our target date, including
same day service.
Q: Will someone
from your company call to see if I am satisfied with the services provided
to me?
A: Yes, we
call to check on you to make sure you are satisfied with your Caregiver.
Q: How often will
they call and check-in with me?
A: We check in with you frequently and encourage you to do the same. Open communication is the key to our success and your satisfaction.
Q: Will I be
responsible for providing meals for the caregiver?
A: Not for
Live-Out Caregivers, ONLY for Live-In Caregivers.
Q: Will my
Live-in caregiver require a private bedroom?
A: Yes.
Q: Will my
caregiver clean my house and do my laundry?
A: Caregivers
do light housekeeping and laundry.
Q: Will you
coordinate my care with my doctor?
A: We will gladly
coordinate your care with your doctor.
Q: Whom do I call
if my caregiver is unable to work?
A: Just call our
office. We will refer you a replacement for the hours and days you need.
Q: What exactly
is covered by your fees?
A:
Recruiting,
screening, matching and referring of the highest quality caregivers
available. Administrative fees , Licensing, Insurance, on call personal
24/7 to assist you around the clock. Trained Care Coordinators and
Recruiters plus our company's 28 years of home care experience .
Q: Will your
company respond to requests for short notice services?
A: Yes.
Q: Is there an
extra charge for these services?
A: No.
Q: How long will
it take someone to return my call after business hours?
A: Normally,
no more than 1 hour . There are occasions that warrant a longer call return
time due to our on call person handling another emergency at the time of
your call. You can be assured your call will be returned as soon as possible
and you and your situation will be given the same undivided attention.
Q: How do I make
changes to the initial caregiver schedule?
A: A phone call
to our office and we will assist you in making the changes you need.
Q: Do the
caregivers
provide transportation if needed?
A: Yes. There is
a per mile charge if the caregiver uses her/his own vehicle while at work.
Q: Will my
services be kept confidential?
A: Yes, privacy
and confidentiality is the law. We will not share your information with
anyone other than those you have directed us to speak to.
Q: Is there a
minimum or a maximum number of hours of home care service per day?
A: Policies vary
for each office. Please check with the office in your service area.
Q: Is there a
minimum or a maximum number of hours of home care service per week?
A: There is no
per week minimum or maximum.
Q: I'm not sure
what I need - can you help?
A: Yes, our staff
is trained to help you determine what services you may need, and how to best
meet them.
Q: Do you accept
insurance?
A: Yes, we accept
most long-term care and private insurance plans.
Q: How do I file the claim?
A: You may submit
a claim on your own or we bill them directly.
Q: What if I want
more service then my insurance allows?
A: We will bill
you for the remainder.
Q: How can I
cancel the service I requested?
A: With a phone
call to our office.
Q: How much is
the cancellation charge?
A: There is no
cancellation charge.
Q: Do I need to
sign a contract with
Special Care?
A: Yes, You
sign a referral agreement that explains the dates and hours or service,
billing, consumers rights and other important facts regarding our
responsibility to you and yours to us as required by the department of
health and normal business practice. You are in no way obligated to accept
our referrals. You may cancel at any time.
Q: How do I pay
for Home Care Services?
A: Private
pay, Long Term Care Insurance and many other third party payers.
Q: How do I arrange for service?
A: With a phone
call to our office. Our friendly staff can handle your request and make
suggestions if needed.
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